The Smalley Project Manager
At Smalley Manufacturing, the moment your purchase order is received a Project Manager follows your order from the time it is entered into the system until the time it ships. The Project Manager is your single contact point during this time.
The Project Manager will establish key milestone dates and assure clear objectives are met through the duration of the project.
A line of open communication is maintained throughout the life of the project to keep tasks on track and to resolve any issues as they present themselves, whether it be to the customer or any number of disciplines within the Smalley organization associated with the project.
As with any project things can change through the course of Design, Fabrication, Assembly, and Testing activities. These changes can come in the form of customer requests or project outcomes. The Project Manager will notify the customer of these changes in order to discuss the details of the potential effect on the project scope, cost, and timing. These changes will then be documented in the form of change orders and submitted to the customer for final approval before any change is made.
The Project Manager will arrange and execute any testing with or without product that the customer desires. Smalley strongly encourages customer involvement throughout the course of the project and welcomes participation especially during a VAT.
To summarize, the focus of the project manager is to strive to maintain the progress and a mutual interaction of tasks on behalf of the customer to complete the project on time and deliver equipment and systems that exceed the customers’ expectations.